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    <title>Recent articles on CustomerVision</title>
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    <copyright>Copyright 2007 CustomerVision</copyright>
    <lastBuildDate>7/20/2008 4:45:52 AM</lastBuildDate>
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        <title>Engaged Learning - Objection #14</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5918</link>
        <description></description>
        <category>Social Learning</category>
        <pubDate>7/1/2008 1:49:32 PM</pubDate>
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        <title>&quot;Web 2.0 Made Easy&quot;...what does that mean?</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5917</link>
        <description></description>
        <category>Web 2.0</category>
        <pubDate>6/24/2008 1:53:20 PM</pubDate>
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        <title>Making Sales Effective</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5853</link>
        <description>&lt;p&gt;Making sales teams more effective and keeping them engaged is a continual challenge for most companies. Since entrepreneurial sales people often sell a variety of different products produced by different vendors they are constantly trying to find an easy way to stay of top of things. They are bombarded with information...&lt;/p&gt;</description>
        <category>Ideas &amp; Ideals</category>
        <pubDate>6/4/2008 10:07:30 AM</pubDate>
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        <title>Wikis become mainstream business applications</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5882</link>
        <description>&lt;p&gt;From the moment we started working on our next generation business communication technology, &lt;a target=&quot;_blank&quot; href=&quot;http://www.customervision.com/&quot;&gt;CustomerVision BizWiki&lt;/a&gt;, almost 4 years ago now, we looked forward to day when this technology could be quickly and easily adopted by any organization, not just early adopters. Now I&amp;rsquo;m glad to say that I no longer find myself explaining the term &amp;quot;wiki&amp;quot; to most people. Unlike even 6 months earlier, the term is becoming familiar and people are embracing the fact that they might need one of these things called a &amp;quot;wiki&amp;quot;.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:07:15 AM</pubDate>
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        <title>Social Learning using an Enterprise Wiki platform</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5895</link>
        <description>&lt;div style=&quot;margin: 0in 0in 0pt&quot;&gt;If&amp;nbsp;your traditional methods of knowledge management are not working for you.&amp;nbsp;Enterprise wikis are providing a refreshing approach to easily, conveniently and cheaply collect organizational knowledge and make it shareable to key constituents.&amp;nbsp;&lt;/div&gt;</description>
        <category>Social Learning</category>
        <pubDate>6/4/2008 10:07:02 AM</pubDate>
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        <title>Why Enterprise Wikis Are For You</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5868</link>
        <description>&lt;p&gt;&lt;strong&gt;&lt;font color=&quot;#ff6600&quot;&gt;Why buy an Enterprise Wiki versus a generic, entry level wiki?&lt;/font&gt;&lt;/strong&gt; Because an Enterprise Wiki includes the features that allow them to adapt to corporate requirements and is delivered as a solution with the training and support that helps ensure the adoption and effectiveness of the system. Implemented correctly an Enterprise Wiki can improve the business performance of an entire company or business unit. And that ultimately is the reason to implement a wiki. You wouldn&apos;t you buy a transmission without the car, or go fishing without rod, reel and bait, or what about buying a new suit, is it complete without the right shoes? A generic wiki is not a business solution, it&amp;rsquo;s still just technology. What businesses need is a solution to helps deliver business value. Something that&apos;s easy to use, yet works effectively to help solve your true business needs.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:06:49 AM</pubDate>
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        <title>Wikis Change the Meaning of &quot;Groupthink&quot;</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5888</link>
        <description>&lt;p&gt;A recent &lt;a href=&quot;http://www.forrester.com/Research/Document/Excerpt/0,7211,40964,00.html&quot;&gt;article by Forrester&lt;/a&gt; outlines the Trend for Wikis.&amp;nbsp; There are definitely pieces I agree with in this article:&lt;/p&gt; &lt;ol&gt;     &lt;li&gt;Wikis can transform collaborative authoring - true, wiki&apos;s make it easy for a novice to provide input and thoughts with very little talent other than how to use a computer.&lt;/li&gt;     &lt;li&gt;Capturing the output of human minds - Again, we have continued to discuss and refine this in our model as we view knowledge capture a key differentiator in business in the future.&amp;nbsp;&amp;nbsp;&lt;a href=&quot;http://cindyrockwell.com/article.asp?articleid=5886&quot;&gt;Read More&lt;/a&gt;...&lt;/li&gt;     &lt;li&gt;Use cases for&amp;nbsp;such applications as FAQ, Project with feedback, Joint authoring&lt;/li&gt; &lt;/ol&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:06:35 AM</pubDate>
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        <title>No Escaping the Blog</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5847</link>
        <description>&lt;p&gt;A recent article from David Kirkpatrick and Daniel Roth in Fortune should grab the attention of anyone who has experienced the information overload bombarding most organizations today. The information overload and the time taken up dealing with this overload is phenomenal and will continue to be a burden on employee productivity.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:06:21 AM</pubDate>
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        <title>The Wall Street Journal and RSS</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5845</link>
        <description>&lt;p dir=&quot;ltr&quot; _cvxhtmljob=&quot;5&quot;&gt;Lee Gomes with the Wall Street Journal wrote an interesting article on RSS and web logs. One of the things I liked about his article is the fact that he picked up on the importance of RSS and web logs to the development of XML. Too many commentators have missed this important connection.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:06:07 AM</pubDate>
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        <title>Wiki Crazy</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5872</link>
        <description>&lt;p&gt;&lt;font size=&quot;2&quot;&gt;After returning this past Saturday from the &lt;/font&gt;&lt;a href=&quot;http://recentchangescamp.org&quot;&gt;&lt;font size=&quot;2&quot;&gt;Recent Changes&lt;/font&gt;&lt;/a&gt;&lt;font size=&quot;2&quot;&gt;&amp;nbsp;Camp in Portland, Oregon, I found the event uplifting and highly motivational.&amp;nbsp; As I continue to learn more about the wiki landscape I&apos;m pleased with the unique role we have carved out for ourselves. We are excited about the prospects of bridging the gaps between the innovators and thought leaders in the wiki world and the requirements of large highly regulated enterprises. Our approach to provide the ability to be completely open with editing to controlled discussion but to also support a more incremental approach to wiki adoption suitable for to corporate customers.&lt;/font&gt;&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:05:51 AM</pubDate>
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        <title>Why Wikis and Blogs Make Sense</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5855</link>
        <description>&lt;p&gt;The technology world often gives odd sounding names to new innovations which make those innovations seem more obscure and enigmatic than they really are. This is definitely true of wikis and blogs. Despite the strange sounding names, most companies, large or small, could make great use of wikis and blogs.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:05:37 AM</pubDate>
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        <title>Using a Wiki</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5859</link>
        <description>&lt;p&gt;Sounds kind of wild and crazy doesn&apos;t it?&amp;nbsp; Well, even though the word may sound a little far out for sophisticated business users, doing things &amp;quot;fast&amp;quot; is not.&amp;nbsp; Using a Wiki to accomplish business objectives faster and more efficiently is definitely something your management would like to see happen.&amp;nbsp; Utilizing a wiki can accomplish that for you.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:05:24 AM</pubDate>
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        <title>Wikis make deeper inroads into corporations</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5891</link>
        <description>&lt;p&gt;The article sites the fact that companies are beginning to recognize the fact knowledge capital is key to making decisions faster, gaining buy-in and leveraging corporate knowledge to organizational benefit.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:05:08 AM</pubDate>
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        <title>The Confusing World of Internal Corporate Communication.</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5858</link>
        <description>&lt;p&gt;For the most part, companies have done a great job over the years of developing methods to understand their customers and prospects. They spend money to make sure that the products and services they are delivering meet the demands of the marketplace. Focus groups, database marketing and analytics all have grown and matured and play a part in guiding product and service strategies.&lt;/p&gt;</description>
        <category>Ideas &amp; Ideals</category>
        <pubDate>6/4/2008 10:04:48 AM</pubDate>
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        <title>Sharepoint and CustomerVision</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5884</link>
        <description>&lt;p&gt;&lt;strong&gt;BizWiki&amp;nbsp;with SharePoint&lt;/strong&gt; is the only choice for organizations that need to dramatically extend the value of their SharePoint implementation.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:04:31 AM</pubDate>
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        <title>Creating a Market for Knowledge</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5850</link>
        <description>&lt;p dir=&quot;ltr&quot;&gt;Since companies spend significant amounts of money on employee education and training, field seminars and contact management tools, it seems logical that there would be a lot of competition to provide a solution that captures a company&amp;rsquo;s intellectual capital in a simple, easy to use format. But so far there are surprisingly few companies that are moving past the old models for capturing intellectual capital.&lt;/p&gt;</description>
        <category>Social Learning</category>
        <pubDate>6/4/2008 10:04:15 AM</pubDate>
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        <title>2006 and its Mark on the World</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5887</link>
        <description>&lt;p&gt;I recently had the opportunity of&amp;nbsp;reading&amp;nbsp;two great pieces as we look at closing out 2006.&amp;nbsp;&amp;nbsp;The latest book by Mitch Albom, &lt;u&gt;For One More Day&lt;/u&gt;&amp;nbsp; and the other was a recent article in Time magazine, &lt;a href=&quot;http://www.time.com/time/magazine/article/0,9171,1569514,00.html&quot;&gt;Time Person of the Year, You&lt;/a&gt;.&amp;nbsp; &lt;font face=&quot;Trebuchet MS&quot; size=&quot;2&quot;&gt;&lt;span style=&quot;font-size: 10pt; font-family: &apos;Trebuchet MS&apos;&quot;&gt;&lt;a href=&quot;http://www.time.com/time/magazine/article/0,9171,1569514,00.html&quot;&gt;http://www.time.com/time/magazine/article/0,9171,1569514,00.html&lt;/a&gt;&lt;/span&gt;&lt;/font&gt;&lt;/p&gt;</description>
        <category>Ideas &amp; Ideals</category>
        <pubDate>6/4/2008 10:03:56 AM</pubDate>
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        <title>Web 2.0</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5871</link>
        <description>&lt;p&gt;What is the new Web 2.0 phenomenon?&amp;nbsp;&amp;nbsp;&lt;br /&gt; &lt;br /&gt; To me it is very much how Andrew Kantor describes it in his recent &lt;a href=&quot;http://www.usatoday.com/tech/columnist/andrewkantor/2006-01-19-web-20_x.htm&quot;&gt;USA Today article&lt;/a&gt;, Web 2.0 is not just the latest round of technology innovation. Web 2.0 entails new methods for tapping the collective wisdom found in a vast array of websites and information resources in order to provide insights and information relevant to YOU. It is not about a bunch of stand alone personal websites, it&amp;rsquo;s about sharing and collaborating and pulling relevant pieces of information from various sources.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:03:34 AM</pubDate>
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        <title>Why should businesses change the way they approach their communication activities?</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5873</link>
        <description>&lt;p&gt;&lt;span style=&quot;font-size: 10pt&quot;&gt;The first question a business leader will ask is &amp;ldquo;why do I need to change?&amp;rdquo; Things are working today, why bother?&amp;nbsp;I often find myself caught in the same trap and trying to convince others that change is good, while prolonging my old ways as well.&amp;nbsp;Some days change is a great adventure, while others it just takes more time and is a real drag.&amp;nbsp;So, what is the motivation to change, at least to adoption of a Great Business Wiki Content Collaboration solution?&lt;/span&gt;&lt;/p&gt;</description>
        <category>Ideas &amp; Ideals</category>
        <pubDate>6/4/2008 10:03:20 AM</pubDate>
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        <title>Wiki Acquisition of Jot by Google</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5885</link>
        <description>&lt;p&gt;The &lt;a href=&quot;http://www.businessweek.com/ap/financialnews/D8L3S9LO0.htm&quot;&gt;news&lt;/a&gt; is flying about the recent acquisition of &lt;a href=&quot;http://www.jot.com&quot;&gt;Jot &lt;/a&gt;by Google.&amp;nbsp;&amp;nbsp;Congratulations to both sides for their awareness in the market space and making wiki viability a strong business case.&amp;nbsp;&amp;nbsp;This acquisitions clearly positions &lt;a href=&quot;http://www.customervision.com&quot;&gt;Enterprise Wiki&lt;/a&gt; as a must have for organizations leading the way into the Web 2.0 world.&amp;nbsp; The positive&amp;nbsp;outcome is that Jot&amp;nbsp;has helped endure and make enterprise wikis a viable market for the&amp;nbsp;other wiki vendors in the space.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:02:57 AM</pubDate>
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        <title>Why Wiki?</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5863</link>
        <description>&lt;p&gt;How or what is a &amp;quot;WIKI&amp;quot;?&amp;nbsp; I am asked this familiar question quite often when trying to put a new semi-technical spin to a new method of community collaboration.&amp;nbsp; Wiki means rapid, and why would wiki have anything to do with getting business done in a corporate enterprise?&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:02:44 AM</pubDate>
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        <title>Corporate Blogs and Wikis: Individual vs. Team Voice</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5892</link>
        <description>&lt;p&gt;The ability for many people to contribute, modify, share and dialog on a topic, provide guidance to others and learn from one another has a much bigger impact on the way business can and will be contrived in the future rather than a single person on a pedestal of a blog providing his or her thoughts and others taking it in and giving their 2 cent comments on whether they agree or disagree. &lt;br /&gt; &lt;br /&gt; So, in the world of real business solutions and impact, a wiki wins hands-down over the need or continued upkeep of a blog.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:02:30 AM</pubDate>
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        <title>CustomerVision BizWiki for the Enterprise</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5875</link>
        <description>&lt;p&gt;In the corporate world today email and file sharing are still the most common collaboration and communication tools. Most large corporations have web content management and knowledge management solutions available to them as well. But there is a huge functional gap between these technologies and that gap makes it difficult to quickly and seamlessly communicate.&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:02:15 AM</pubDate>
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        <title>Why Banks Should Look at CustomerVision as a Means for Secured Email Exchange</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5893</link>
        <description>&lt;p&gt;Yes, after reading a recent article in, &lt;a href=&quot;http://www.ababj.com/&quot;&gt;ABA Banking Journal&lt;/a&gt;, about the key challenges banks face this year, it was apparent that Banks need to be leveraging solutions that help assist customers on a 24x7 basis and equip their customers with the ability to submit secured emails.&amp;nbsp;&lt;/p&gt;</description>
        <category>Ideas &amp; Ideals</category>
        <pubDate>6/4/2008 10:01:59 AM</pubDate>
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        <title>Why Content Management Systems Can&apos;t Cut-it in a Web 2.0 World...</title>
        <link>http://www.cindyrockwell.com/article.asp?articleid=5876</link>
        <description>&lt;p&gt;According to &lt;a href=&quot;http://www.jupiterresearch.com&quot;&gt;Jupiterresearch&lt;/a&gt;, annual spending for Web Content Management Solution from 2003-2008 will exceed $1.2 Billion.&amp;nbsp; This leaves a lot of room for corporate overspending and systems efforts which will not be allocated the appropriate time and energy, which most content management systems take to fully benefit from.&amp;nbsp;&lt;/p&gt;</description>
        <category>Web 2.0</category>
        <pubDate>6/4/2008 10:01:36 AM</pubDate>
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