The ability to move from a Web-based 1.0 version, where IT and traditional intranet development tools are prevalent to a Web 2.0 world where end-users are enabled and energized to provide their knowledge and expertise to the an audience.  Web 2.0 Social Networking provides a medium for delivery content, which is text, audio, video, graphics, documents, within one easy to use solution set.  The ability to enable wiki-based collaboration, where those that are given access can publish content, edit content, or provide feedback in the form of discussion. 

Web 2.0 enables companies to tap knowledge workers as part of their daily workflow.  To enable the ability for them to contribute to the Web 2.0 knowledge center and at the same time share their expertise, or search for the expertise of others.  Real-time learning and communication is a key strategic opportunities that all companies should be embracing and the solution sets are there to deliver such power today.   Check out CustomerVision for more information